SmallBizGenius Analysis

Cookiesbydesign receives mixed feedback, with one customer reporting significant issues with order fulfillment and customer service. The customer experienced a damaged delivery and dissatisfaction with the attempted resolution.

Category Breakdown

Scores based on analysis of 1 recent reviews

Product Quality & Presentation

2.0/10

The reviewer expressed disappointment with the product quality and presentation, stating that the delivered basket was not as advertised. The contents were scrambled, and the replacement was a partial basket, failing to meet the expectation of a beautiful bouquet.

1 reviews mention this

Customer Service

3.0/10

The reviewer had a negative experience with customer service, citing a lack of follow-through and an inadequate resolution to the initial problem. The owner's initial assurance to check the email was not fulfilled, and the replacement basket did not match the original order.

1 reviews mention this

Shipping & Delivery

2.0/10

The reviewer experienced issues with shipping and delivery, as the initial basket arrived damaged and scrambled. This suggests a potential problem with packaging or handling during the shipping process.

1 reviews mention this

Pros & Cons

Common Complaints

Damaged and Scrambled Delivery Mentioned 1x
"The basket was delivered on Thursday but its contents were completely scrambled as if it had been dropped and turned upside down."
Inadequate Replacement Mentioned 1x
"On Monday, he sent a basket with only 2 of the big cookies - while he did shrink wrap all the little filler cookies, it was not the basket I ordered."
Lack of Follow-Through from Owner Mentioned 1x
"On Saturday, I called again - he had not checked his email and it was too late to deliver a new basket but he agreed the basket was not in a good state and assured me he was sending a new basket by Monday."
Failure to Deliver as Advertised Mentioned 1x
"I paid for a bouquet and the presentation advertised by the website, and it was important for it to be delivered as advertised because I couldn’t be there in person for my nephew."

Common Questions About Cookiesbydesign

Answers derived from customer review patterns

Is Cookiesbydesign legit and trustworthy?

Based on the single review available, there are concerns regarding the reliability and trustworthiness of Cookiesbydesign. The customer experienced a damaged delivery and an inadequate attempt at resolution, which raises questions about their quality control and customer service. The discrepancy between the advertised product and the delivered item suggests potential inconsistencies in their service. More reviews are needed to determine if this is an isolated incident or a recurring issue.

Based on 1 reviews

Does Cookiesbydesign have good customer service?

The available review indicates a negative customer service experience with Cookiesbydesign. The customer reported a lack of follow-through from the owner and dissatisfaction with the attempted resolution, as the replacement basket did not meet the original order's expectations. The owner's failure to check the email as promised contributed to the customer's disappointment. This single instance suggests that customer service may be an area for improvement for Cookiesbydesign.

Based on 1 reviews

Ready to Try Cookiesbydesign?

Save on your first purchase with 1 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Cookiesbydesign against 43 similar customer experience options.

View Alternatives